Low Level Laser Therapy FAQ
Treatment
Can I use two lasers at the same time during the same treatment?
Yes, you can use two lasers at the same time in different areas.
Can low level laser assist blood circulation?
Yes, at the tissue level, blood microcirculation increases during and after the administration of low level laser therapy.
Can you use the laser on animals?
Yes, you can use the laser on animals. Many people use the laser on dogs and horses.
Safety
Can the laser burn me?
No, the Handy Pulse Laser is a safety class 1M laser device and produces no heat.
Does the 5 minute treatment refer to one area or total time of treatment?
This refers to the pre-programmed 5 minute treatment session. The user guide outlines the number of sessions required for each type of application, e.g. two or three sessions.
Is the Handy Pulse Laser safe for my eyes?
The Handy Pulse Laser is a Class 1 laser which means it is safe for eyes. However, it does still come with a pair of safety glasses which are highly recommended when treating the face
Is the laser safe to use near metal implants?
Yes
Technology
Can I get a new battery/charger/lens?
Yes, if you are our customer, please contact us.
Can I use the laser while it's charging?
No, you can not use the laser while it is charging or connected to the power.
Can the three components of the Handy Pulse Laser be set to operate individually?
No all three components - Pulsed Infrared Laser, Visible Red Light and Static Magnetic Field operate together in a synergistic manner for therapeutic affect.
Shipping
Do you have an outlet for the product and can I pick it up?
No, it is delivery only. Although, we do have some resellers in certain areas that sell our lasers.
How long does it take to deliver?
Local shipping to Sydney usually takes 1-2 days. Shipping time within Australia varies with location but on average will take around 3-5 days. International shipping usually takes around 10 days.
I don't have a paypal account. How do I purchase a product overseas?
All international transactions are processed through paypal. You don't need a paypal account, you can just log in as a visitor and still pay through paypal.
Is the Handy Pulse Laser compatible with international power grids?
Yes, when combined with an international power adapter.
Which postal company do you use?
Australia Post
General
Can I claim the laser on my private health fund?
Some private health funds will let you claim for the Handy Pulse Laser, but it also depends on your particular plan and level of cover. In some cases a letter from your health professional is required by the health fund.
Does the Handy Pulse Laser come with a user manual?
Yes, the manual explains how to operate the pulsed laser and provides guidance on the treatment of different conditions it can be used for.
Is the Handy Pulse Laser included on the ARTG?
Yes Pulse Laser Relief's supply of the Handy Pulse Laser has been included on the Australian Register of Therapeutic Goods (ARTG) - Identifier number 220699.
Is there a warranty?
Yes, there is a two year Australian warranty.
